Production Support Engineer - ITSM Frameworks (3-5 yrs) Delhi (Other Jobs)

Description : Responsibilities :- Provide second-level support for production systems and applications, including troubleshooting and resolving issues.- Monitor system performance, identify bottlenecks, and implement solutions to ensure optimal performance and uptime.- Collaborate with development teams to deploy updates, patches, and fixes to production environments.- Document support processes, incidents, and resolutions for knowledge management and future reference.- Conduct root cause analysis (RCA) and implement preventive measures to minimize production issues.- Communicate effectively with stakeholders to provide status updates and escalate issues as needed.- Participate in on-call rotation and provide 24/7 support for critical production incidents when required.Requirements :- Bachelor''s...